Confidentiality agreement

I. General Information

I.1. Description of personal data protection

Personal data means any type of information regarding a direct or indirect identified of identifiable private person, especially regarding an identity element, such as name, a identity number, location data, online identifier or other specific identity elements such as physical identity, physiology, genetics, physiological, economical, cultural or social.

Managing personal data means any operation or set of operations done on this data or sets of data, with or without automatic means such as collection, recording, organizing, structuring, storage, transformation, extraction, consulting, using, exposing by sending by any means, combining, restricting, deletion or destruction.

An operator can be any person or company, public authority, agency or any other kind of institution which, alone or with the help of others, establishes the scopes and means of personal data processing. If these scopes and means are established by European Union law of by state law, the operator or criteria can also be established by European Union law or state law.

The Confidentiality Agreement is referring to the personal data of our customers, of other people that interact with us or who are just visiting or location, employees or potential employees, collaborator, etc. and apply to the personal data collected by: reception, e-mail, forms, resumes, video surveillance, website, social media. For the proper functioning, SILVA COMPLEX can collect, manage and store certain personal data necessary by law by signing a contract or by fulfilling a legal obligation established by law. These data can include, but not limited to: surname, name, address, phone number, e-mail address, citizenship, etc.

The confidentiality of your personal data is the highest concern of SILVA COMPLEX, in its quality of personal data operator.

This confidentiality agreement has the purpose of informing you regarding the managemant of your personal data while using our website.

I.2. Who we are?

SILVA COMPLEX is sub-unit of the National Forest Administration – ROMSILVA, located in Bucharest, District 2, Petricani Street, number 9A, Phone number +4021-233-24-16, Fax number +4021-233-24-12.

II. Personal data managed by SILVA COMPLEX

If you are a client of SILVA COMPLEX, we will manage your personal data such as: full name, phone number, e-mail address, billing address or any other information you directly provide while making a booking through our website or by any other means resulted from using our website

III. Using cookies

Cookies are small files, generally made up from letters and numbers, which are downloaded in the browsing device’s memory when the user is using a certain website.

Cookies are created when the browser used displays a certain website. The website sends information to the browser, and this one creates a text file. Each time the user revisites that website, the browser accesses and sends that file to the website’s server.

Cookies are the main element of the efficient functioning of the Internet. They help in generating a friendly browsing experience and adapted to the preferences and interests of each user. Denying or disabling cookies can render a website useless.

In order to provide a personalized service to our users, our website ( can use cookies in order to store and track your preferences.

If you leave a comment on our website, you can choose to save in the cookies your name, e-mail address and the address of your website. This information is stored for you comfort so you do not have to fill them again when you post a new comment. These cookies are valid for on year. The comment and its metadata are stored for a indeterminate period of time. In this way we can recognize and automatically approve all your future comments instead of putting them in a moderation queue.

When the users post comments on the website, we collect all the data requested by the comment form as well as the IP address and browser agent strings in order to help us in spam detection..

If a user edits or posts a comment, a additional cookie is saved in your browser. That cookie does not include any personal data, but it simply contains the id of your comment. This cookie is valid for one day only.

When uploading pictures on the website, you should avoid uploading images that contain location data. Other users of the website can download and extract location data from these images..

If you are registered and login on this website, we will set up a temporary cookie in order to determine if your browser accepts cookies. This cookie does not contain any personal data and it is deleted when you close your browser.

When you login, we will set up a few cookies in order to save your login information and the display settings. Login cookies are valid for 2 days and the display settings cookies are valid for 1 year. If you select “Remember me”, your login cookies will valid for 2 weeks. If you logout, these cookies will be deleted.

The articles of this website can include embedded content from other websites (images, videos, etc.). The embedded content behaves as the user would visit that website.

These websites can collect data about you, use cookies, do additional tracking from third party and monitor your interaction with the embedded content and track your interaction if you are registered and logged in on that website.

IV. The purposes and bases of the processing of personal data

SILVA COMPLEX collects data in the following cases:

IV.1. If you are a user of our website:

We are using the personal data we collect from you when you visit our website for traffic monitoring and to improve the content of the website. We are using this based on our legitimate interest to ensure the good functioning of the website and to improve it. The date we process for this are the date and time of the access and the IP address from which you are accessing the website.

The bases for processing this personal data can be: a legal obligation (in which case SILVA COMPLEX is legally obligated to provide to the authorities certain personal data), executing a contract established by SILVA COMPLEX in order to fulfill a certain transaction or in the legitimate interest of SILVA COMPLEX to fulfill a transaction in the most efficient way possible.

The online booking service is provided through our website. By entering your personal data for this purpose, you express your consent for this data to be used in the scope you provided the data.

IV.2. If you are a client or a potential client of SILVA COMPLEX

SILVA COMPLEX is obligated to safely handle for the stated purpose your personal data provided.

Access to the services provided by SILVA COMPLEX

Your personal data is necessary to facilitate your access to our services:

  • Booking a room and other services in our complex (restaurant, sports hall); the bases for handling this data is, in this case, the execution of a contract;
  • Accommodation in our hotel; handling your personal data, in this case, is based on a legal obligation

Personalized services

For us, communication with you for various purposes is very important, so we value your feedback regarding our services or personalized services.

Solving complains

In order to handle your question/complains regarding our services, your personal data is needed.

Fulfillment of a legal obligation

In some situations, SILVA COMPLEX can ask you to provide certain personal data, in order to fulfill a legal obligation which derives from its personal data operator character, according to the valid law. You will be informed regarding the nature of the personal data, the legal grounds for handling this data and the possible destination of the data, if applicable.

IV.3. If you are an employee of SILVA COMPLEX

We are asking you to provide us with all the data imposed by law in order to setup your work contract/additionals to the work contract such as: surname, name, home address, date and place of birth, personal identification, personal data included in the resume, proof of study, criminal record (where applicable).

IV.4. If you want to be an employee of SILVA COMPLEX

In our employment process, your personal data handled are: surname, name, home address, postal address, e-mail address, phone number, personal data included in the resume, details regarding your education, professional certificates and other personal data you directly provide.

IV.5. If you are a collaborator / partner of SILVA COMPLEX

We ask your personal data imposed by law in order to set up a commercial contract. We are using this data in order to keep in touch with you and to maintain the contractual relationship with you. We are asking for this data on the bases of establishing a commercial agreement.

IV.6. If you are a visitor of SILVA COMPLEX

SILVA COMPLEX is using your personal data in order to ensure the security of the staff and assets. The personal data we handle in this case are your full name and any other personal data directly provided at our request, as well as all the security footage recorded using our surveillance equipment.

V. Final provisions

V.1. The duration of processing of personal data

Personal data are treated equally, fairly and transparently with respect to the data subject. The duration of the processing of personal data will always be in line with the purpose of the processing or with the specific legal obligations in the field.

V.2. Rights of the persons in question

If you leave any comments on the=is website, you can request a export file with your personal data we have from you, including all the data you provided. Also, you can request the deletion all the personal data we have from you. This does not include the data we are legally obligated to keep fro administrative, legal and security purposes.

The personal data of minors will not be handled by SILVA COMPLEX without the approval of the parents or legal guardian.

According to the European Union Rule 2016/679 regarding the protection of personal data, dandling and the free exchange of data and the repeal of Directive 95/46/CE, the rights of the people regarding personal data handling by an operator are:

  • Right of being informed and access to personal data;
  • Right of correction;
  • Right of deletion;
  • Right to restrict handling;
  • Right of data portability;
  • Right to opposition;
  • Right to address complaints.

Regarding to the right to address complains, you can contact us by e-mail at, by phone at +4021-317-10-05, by fax at +4021-316-84-28 or by letter at National Forest Administration – ROMSILVA, Petricani street, number 9A, District 2, Bucharest, Romania, zip code 023841.